Wednesday, May 2, 2012

Side note: constructive confrontation

Last times I have found bad examples of confrontation between people. Probably it was inspired by success of this practice used time-to-time from my side. But unfortunately in their case it leads to wrong direction and forced me to take control and spend my time to put out a fire of confrontation.

At first glance reason is obvious - people who try to play this game do not know main principals of Constructive Confrontation communication style (inspired by Andrew Grove). These could be shortly summarized as:

  • Timeliness - there is no reason to confront about the problem that was already resolved and forgotten or there are other much more important problems at the same time

  • Targeting - there is no reason to confront with people which can't resolve the problem

  • Facts and data - do not start confrontation if you have no facts/data that confirm existence of the problem and its importance

  • Resolve problem but not person - try to get solution of the problem but not blame people because otherwise people will defend themselves instead of resolving the problem


...and just one addition from my side - all this should have a goal. In many cases this is just resolving of the problem. But sometimes goal could be more complicated and multi-directional.

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